Shipping & Returns
Shipping
The costs of shipping are completely for the buyer. The shipping costs depend on the weight and volume of the purchased goods as well as the destination. The specific shipping costs for your order will be shown during the check-out phase.
We strive to ship all orders within 7 days. Delivery dates and time vary on destination. Please check the track and trace code for the specific delivery information of your order.
Some products cannot be shipped due to its size or its weight. These products will need to be picked up. If shipping is not available for a product this will be mentioned in the product description. The pick-up information of your order will be shown during the check-out phase.
Returns
Carlusso Classic Parts webshop hopes that you are satisfied with your ordered products, however if you want to retun your order please take into account the following.
Before returning a product, please read our terms & conditions.
The costs of return are for your own account. For the exact rates please consult the website of your carrier. Please note that Carlusso Classic Parts B.V. is not responsible for damage or loss of goods during transit of returned goods.
You have the right to return a product up to 14 days from the day you obtain physical possession of the last good ordered or a third party indicated by you, other than the carrier, does so. If you exercise your right of return, the product must be returned with all delivered accessories and in its original condition and packaging. You can request a return by sending an email to RMA@carlussoclassicparts.com where you must mention your name, e-mail address, order number, reason of the return and pictures of the products. We will then provide you with an return material authorization (RMA) label. This RMA return label is needed for us to process the return thus we will only accept returns that have this RMA label. The products must be returned within 14 days after the return label has been received.
If your return has been received in good order and includes the RMA label, we will refund the order amount including its relevant shipping costs (with the exception of the supplementary costs resulting from your selection of a type of delivery other than the least expensive type of standard delivery offered by us) within 14 days.